Shipping & Returns

SHIPPING

For made to order or custom orders, there is up to 4 to 6 weeks turn around time before products are ready to be shipped which will require another 5-14 days for delivery depending on location. Should any delay occur, we will be in contact with you to keep you updated. If you selected untracked mail, we cannot guarantee when the items will be delivered after they have been shipped as it is out of our control. You accept the terms and conditions by selecting this option.

CANADA AND UNITED STATES SHIPPING RATES
Shipping Method Est. Delivery Time Shipping (Canada & US)
Standard 5-10 Business Days

$5.00 CAD Shipped (untracked up to 100g)

$14.00 CAD FLAT (Tracked)

 

(Lightweight or small parcels)

$20.00 CAD FLAT

(Heavyweight or large parcels)
Express 3-4 Business Days $25.00 CAD (Canada Only)

Insurance is provided for shipping values of up to $100. If your purchase is over $100, you have the option to purchase additional insurance at checkout $2.50 per $50 of additional coverage.

All orders received before 12:00pm EST Monday through Friday are processed within 5-7 business days of payment verification and are shipped at a flat rate of $15. Most orders shipped via Standard shipping will be delivered by Canada Post within 5-10 business days of order processing. Please allow up to 14 business days for delivery to remote areas. If you selected untracked shipping, once we have sent out the products, the delivery times are not in the controlled of Faction and Three Co. and is the responsibility of the carrier.

Please note that on occasion, such as during the holiday period and large sales events, there may be a slight delay in processing time. Your business is important to us and we make every effort to process your order as quickly as we can.

Please carefully review your shipping information before placing your order.
$25 CAD Express Shipping (Canada Only)

All orders received before 12:00pm EST Monday through Friday with the Express shipping option selected are processed the same business day as the payment method is verified and are shipped at a flat rate of $25. Most orders shipped via Express shipping will be delivered via by Canada Post within 3-4 business days of order processing. Please allow up to 8 business days for delivery to remote areas.

Express shipping service is not available for P.O. Boxes or military addresses.

We value our customers’ trust and aim to provide the highest level of security possible. In some cases, additional information may be required to process your order and we may contact you to verify your order information. Your order will be shipped the same day your order information is verified.
Multiple Shipping Addresses / Multiple Packages

To ship to more than one address, please create separate orders. We make every effort to ship your complete order with minimal excess packaging. However, in some instances your order may arrive in multiple packages.
International Orders

Unfortunately, we do not ship our products outside of Canada & United States.

Fit & Size Guide

The fit of our styles are true to size. If in doubt, please size up or request a custom order to add or reduce length or width. Please note that rompers & harems have shorter inseams as these styles are made with lower bottoms and are perfect for cloth diaper babes.These measurements are approximations due to handmade nature of the apparel, they will vary slightly. If you have questions, please email hello@factionandthree.com

Measurement Chart: Units in Inches

Babies & Kids

 

 Size

Waist

Chest

Inseam (without diaper)

Total Height of Babe

0-3m

17.5

17

6.75

24

3-6m

18.5

18

10

27

6-12m

19.5

19

12

30.5

12-18m

20.25

19.75

13.5

33

2T

21

20.5

14

35

3T

21.5

21

15.5

38